{"id":8193,"date":"2023-03-06T07:30:38","date_gmt":"2023-03-06T05:30:38","guid":{"rendered":"https:\/\/nathandmade.com\/help"},"modified":"2025-05-16T17:49:02","modified_gmt":"2025-05-16T15:49:02","slug":"help","status":"publish","type":"page","link":"https:\/\/nathandmade.com\/en\/help","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8193\" class=\"elementor elementor-8193 elementor-6995\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21bf0ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21bf0ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3267f05\" data-id=\"3267f05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-119e25e elementor-widget elementor-widget-konte-separator-dash\" data-id=\"119e25e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ee061b\" data-id=\"2ee061b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0421fb6 elementor-widget elementor-widget-konte-heading\" data-id=\"0421fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Shopping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1cfd3f elementor-widget elementor-widget-konte-accordion\" data-id=\"e1cfd3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2361\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-2361\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2361\">How is the purchase process?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2361\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2361\"><p style=\"text-align: left;\">Select the model you want to buy, the size and the finish in the case of bags. Click on &#8220;add to cart&#8221; to start the purchase process. You can increase the number of products of the same item (for example, if you want 2, 3 or more pairs of the same model and size) and update the cart so that the changes are reflected in the invoice. Once the selection of products in the cart is finished, go to &#8220;finalize purchase&#8221; to see the billing, shipping and payment details. When filling in the shipping address, the shipping costs will be updated and, after covering the payment option, it is necessary to activate the final confirmation button to conclude the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2362\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-2362\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2362\">Do I need to register to make a purchase? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2362\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2362\"><p>Browsing, viewing the products, adding them to the wish list or cart does not require prior registration, but it does at the time of requesting a shipment. A user will be generated so that the client can know at all times the status of his order. In the purchase process, the necessary information for home delivery will be requested.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2363\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-2363\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2363\">What payment methods can I use? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2363\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2363\"><p>Payment is secure and is made by debit\/credit card, Paypal and Klarna.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-2364\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-2364\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-2364\">Can I buy in person? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-2364\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-2364\"><p>We have our points of sale. See the list and locations <a href=\"https:\/\/nathandmade.com\/en\/puntos-de-venta\">here<\/a>. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2655e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2655e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-88c553c\" data-id=\"88c553c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-840e0d1 elementor-widget elementor-widget-konte-separator-dash\" data-id=\"840e0d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-separator-dash.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span class=\"konte-dash konte-dash--elementor\">\n\t\t\t<span class=\"konte-dash__line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d7a477\" data-id=\"8d7a477\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7565dba elementor-widget elementor-widget-konte-heading\" data-id=\"7565dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"konte-heading-title konte-heading-title--default\">Shipping &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a09d7e2 elementor-widget elementor-widget-konte-accordion\" data-id=\"a09d7e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konte-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1681\" class=\"konte-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"konte-tab-content-1681\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1681\">To which places are shipments made?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1681\" class=\"konte-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1681\"><p>We make national shipments (Peninsula and Balearic Islands) and international.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1682\" class=\"konte-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"konte-tab-content-1682\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1682\">How to make an exchange or return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1682\" class=\"konte-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1682\"><ul><li>Enter the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/nathandmade.com\/en\/change-returns\">Changes and Returns<\/a><\/span> section of our website and enter the order number and the email from which the purchase was made.<\/li><li>Follow the steps indicating the item you want to change or return, as well as the reason for creating the request in our system. An email will then be sent with the steps to follow and the different options for returning the product.<\/li><li>We will respond to you within 24 to 72 hours with the instructions that must be followed so that the exchange\/return is completed correctly. It is important that the package is well wrapped so that it reaches our warehouse in perfect condition, in its original box. Remember that the box is part of your order and must arrive at our warehouse in the same condition in which it was sent.<\/li><li>Once the product arrives at our warehouses, we will make the change or refund the price (shipping costs not included) as soon as possible, within a legal maximum of 15 days. With the notification of the refund, it may take a few days for the deposit to be reflected in the client&#8217;s account.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1683\" class=\"konte-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"konte-tab-content-1683\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1683\">What is the cost of a shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1683\" class=\"konte-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1683\"><p>Free shipping for orders placed from the Peninsula.<\/p><ul><li>SPAIN: BALEARIC ISLANDS Shipping costs \u20ac5.80 per item. For orders of more than five items, please contact our sales department at <a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a> <br>to know the cost of multiple shipments <\/li><li>ESPA\u00d1A: CANARIAS <br>Gastos de env\u00edo de 19,80\u20ac por un producto m\u00e1s gastos de aduanas e impuestos (6\u20ac) a abonar en efectivo al transportista en el momento de la entrega (no disponibilidad de cambio). For orders of more than five items, please contact our sales department at <a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a> to span to know the cost of multiple shipments.<\/li><li>SPAIN: CEUTA AND MELILLA<br>Shipping costs of \u20ac35.10 per product (maximum of five boxes), plus customs fees and taxes (\u20ac6), to be paid in cash to the carrier upon delivery (exchanges are not available). For orders of more than five items, please contact our sales department at <a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a> to span to know the cost of multiple shipments.<\/li><li>EUROPA<br>Gastos de env\u00edo de 30,25\u20ac por producto. For orders of more than five items, please contact our sales department at <a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a> to span to know the cost of multiple shipments.<\/li><li>RESTO DEL MUNDO<br>Gastos de env\u00edo de 56\u20ac por producto (m\u00e1ximo de cinco cajas). Para pedidos de m\u00e1s de cinco art\u00edculos, ponerse en contacto con nuestro departamento de ventas en <a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a> para conocer el coste del env\u00edo m\u00faltiple <\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1684\" class=\"konte-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"konte-tab-content-1684\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1684\">What is the cost of an exchange or return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1684\" class=\"konte-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1684\"><p>The first size change for orders placed from the Peninsula is free. If the first change has already been made at no cost, a new one can be made as long as the corresponding shipping costs and the difference in product price, if any, are paid.<\/p><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>More info details in <span style=\"text-decoration: underline;\"><a href=\"https:\/\/nathandmade.com\/en\/change-returns\">Change &amp; Returns.<\/a><\/span><\/p><\/div><\/div><\/div><p><span style=\"font-size: 1.125rem;\">The expenses for returning the model always have a cost.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1685\" class=\"konte-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"konte-tab-content-1685\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1685\">What is the deadline to make changes and returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1685\" class=\"konte-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1685\"><p>The period to request a change should not exceed 15 days from the receipt of the order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1686\" class=\"konte-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"konte-tab-content-1686\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1686\">When will I receive my size change?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1686\" class=\"konte-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1686\"><p>After receiving the product and checking its correct condition, we will send the new size or model as soon as possible. The delivery time in mainland Spain and the Balearic Islands is 48 hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"konte-accordion__item\">\n\t\t\t\t\t<div id=\"konte-tab-title-1687\" class=\"konte-accordion__title\" data-tab=\"7\" role=\"tab\" aria-controls=\"konte-tab-content-1687\">\n\t\t\t\t\t\t<span class=\"konte-accordion__icon konte-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\n\t\t\t\t\t\t<a class=\"konte-accordion__title-text\" href=\"#konte-tab-content-1687\">What do I do if I receive an order that I consider defective?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"konte-tab-content-1687\" class=\"konte-accordion__content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"konte-tab-title-1687\"><p>If, exceptionally, the product has turned out to be defective, we will take care of reviewing its status and once the problem is confirmed, we will send it to the factory to repair it, we will give a new one free of charge to the customer or, if we cannot get the product, we will refund the amount of your purchase. The client must contact us at <span style=\"text-decoration: underline;\"><a href=\"mailto:info@nathandmade.com\">info@nathandmade.com<\/a><\/span> to inform us of the problem, including the order number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shopping How is the purchase process? Select the model you want to buy, the size and the finish in the case of bags. Click on \u00abadd to cart\u00bb to start&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8193","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/pages\/8193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/comments?post=8193"}],"version-history":[{"count":17,"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/pages\/8193\/revisions"}],"predecessor-version":[{"id":13797,"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/pages\/8193\/revisions\/13797"}],"wp:attachment":[{"href":"https:\/\/nathandmade.com\/en\/wp-json\/wp\/v2\/media?parent=8193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}